Shipping policy

Last updated: October 17, 2026

Thank you for shopping with MV_Galaxy. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1 business day (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery times

Estimated delivery: Bulgaria 10-18 business days, European Union 15-25 business days. Your order may be shipped from outside the EU.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders.

Order Tracking

Customs and import fees

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Tracking information may take some time to update.

Orders shipped from outside the European Union may be subject to VAT, customs duties or carrier handling fees, which are determined by customs authorities and the carrier. If these charges are not shown at checkout, they may be due at delivery and are the customer's responsibility.

Shipping destintions

We currently ship to Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, and Sweden.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.